Get in Touch

Have a question or feedback? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Email

Send us an email anytime

support@theluxela.com

Response Time

Typically within 24 hours

Monday - Friday, 9 AM - 6 PM EST

Support

Chat with our support team

Available 24/7

Send us a Message

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Frequently Asked Questions

How long does it take to get a response?

We typically respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

Can I report a bug directly?

Yes! Select "Bug Report" as the category and describe the issue in detail. Our technical team will investigate and get back to you.

Do you accept partnership inquiries?

Absolutely! We are interested in strategic partnerships. Please select "Partnership Opportunity" and tell us about your proposal.

What if I have an urgent issue?

For urgent matters, please mark your message as high priority in the description, and our team will prioritize your request.